Choosing the Right Office Telephone System for Your Business

09/03/2023

There are various types of office telephone systems available to suit the needs of businesses of all sizes. Some are cloud-based, while others require physical hardware, such as desk phones. Some offer more advanced features than others, so it's important to find a system that will work for you and your business.

A PBX or Private Branch Exchange is a phone system that allows a business to run over a public switched network (PSTN) or VoIP and internet telephony without having to invest in a separate telephone line. In a PBX system, the phone lines that connect inside a company's premises are linked to a central switching box. This box provides a number of functionalities, including call handling, shared and voice message box, conference calling, conferencing, and call metering.

The Remote Telephone System also lets employees use their personal phones to connect to the PBX and dial other extensions within the company. The system also has the ability to monitor incoming calls so that employees can identify which ones are busy and which are not.

Many of these services also have a virtual attendant that can help guide incoming calls to the right extension or department. This feature is especially helpful if you have a large number of staff members.

Another great way to handle customer queries is through a call queue. Using a call queue lets incoming customers hear an automated message that tells them how many people are ahead of them and an estimated waiting time.

Having an overstretched customer service team can be a drag on your company's productivity, so a call queue will save you time and effort. You can even set up automatic call-backs for new customers to make sure they have a quick response.

Other great features that will improve your business are busy lamp status, call forwarding, and virtual receptionists. These are all great ways to keep your office running smoothly, and they'll also help you stay organized and on top of things.

You can also use a call queue to route calls to the right person when you're not available. This will ensure that you don't miss out on any sales or service calls, and that you're never left hanging while your coworkers are talking.

One of the best business phone systems on the market is Cisco Unified Communications Manager. This unified communication system is designed to improve correspondence between employees and partners, as well as manage a company's voice and video calls.

The software is based on open standards and can be used either in the cloud or on-premises. It is created by Cisco, a multinational computer networking company that was founded in 1984 and has more than 70,000 employees worldwide.

The IP PBX System  is known for its reliability, flexibility, and scalability. The software can be integrated with other devices, such as mobile phones and computers, to provide a complete communications solution.

The company offers several pricing plans for its unified communication solution, which includes unlimited calling in the US and Canada. The plan also includes free international calling and SMS messages. Check out this related post to get more enlightened on the topic: https://en.wikipedia.org/wiki/VoIP_phone.

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